RAP International Privacy Policy

This privacy policy was last updated on 07 February 2018

User Personal Information

This privacy policy explains what personal data RAP International collects from you, and how we use that data. Any personal information you may provide to us on this website via, for example, a contact form or by signing up to our newsletter will never be sold, rented or otherwise distributed or made public without your express consent. We would only disclose personally identifiable information to the relevant authorities if we are required to do so by law.

What information do we collect about you?

We only collect information about you when you voluntarily make a general enquiry. Website usage information is collected using cookies.

How will we use the information about you?

This website collects and uses personal information for the following reasons:

Site visits tracking

Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page the data you supply will be collated into an email and sent to us. We will only store this data temporarily on this website database and it will be deleted once we have replied to you.

Should you choose to contact us using an email link instead, none of the data that you supply will be stored by this website. Instead the data will be collated into an email and sent to us.

Email newsletter

If you choose to subscribe to our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via our contact form. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.

Third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and, to the best of our belief and understanding, all of them comply with current legislation. Both third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Marketing

We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact our Data Controller.

Access to your information and correction

You have the right to request the information that we hold about you. Subject access requests from individuals should be made by email, addressed to the data protection officer at .

The data controller can supply a standard request form, although individuals do not have to use this. The data protection officer will aim to provide the relevant data within 14 days.

The data protection officer will always verify the identity of anyone making a subject access request before handing over any information.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Data breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

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